Organisations today face more legal, financial, regulatory, audit, compliance, customer service, and data analysis reasons for recording calls than ever before. Call recording is applicable across many customer service sectors however, with legislation in the Finance and Banking sector, call recording is more important now than ever. Protect your business, improve customer service Calls can be recorded when needed by pressing the star (*) key at any point during a telephone conversation and the recording will capture the full telephone call. Record All functionality is also available. Upon completion of a call, the recording is converted into an audio file that can be received via voicemail/email. It can also be stored and accessed online.