TeamCall Plus enables calls to be recorded in conjunction with the ellesys intelligent Call Recording product. It also provides a basic level of contact centre functionality, including call queuing with announcements, music-on-hold and the option to record calls.

Key Benefits

All the benefits of Team Call plus:

• Call queuing to maximise sales opportunities
• Call recording for staff training, security and customer satisfaction.
• Ideal for supporting departmental, project-based or specialist teams

How it works

Calls to a department or project team number are distributed on either a linear or circular basis to an available team member and announced as being for that particular team. Users may make themselves available for team calls, in addition to personal calls, at any telephone, thereby forming a virtual team with calls distributed over the wide area.