TeamCall is an ideal solution for professional staff who are not part of a call or contact centre in the usual sense but who work as part of a departmental, project-based or specialist team. Staff can belong to multiple teams and receive team calls irrespective of their work location.

Key Benefits

• Location independent as Team Call distributes calls to staff within a Virtual Team - on any network and any telephony device.
• Enhances customer service as it routes customer calls to the right person to deal with the query
• Increases productivity from specialist staff.

How it works

Calls to a department or project team number are distributed on either a linear or circular basis to an available team member and announced as being for that particular team. Users may make themselves available for team calls, in addition to personal calls, at any telephone, thereby forming a virtual team with calls distributed over the wide area.