Auto Attendant is an automated call handling and routing system that answers all calls promptly, 24/7 – even when there’s no-one in the office - and callers never get the engaged tone. Reception staff can handle those calls requiring a more personal touch whilst the Auto Attendant manages volume.

Key Benefits

• Enhance customer service with skills based call routing.
• Improve efficiency with automated call handling.
• Increase sales opportunities as every call is answered promptly and by the right person.

How it works

Our simple auto attendant service makes it quick and easy to build the call flow and change the way calls are handled as your business needs evolve. This works with your existing telephone system or as part of our hosted phone service.

A simple intuitive graphical user interface is provided where applications are drawn by ‘point and click’ using a library of standard building blocks to construct your required scenario.