Agents spread across a wide geographic area can handle incoming calls as a virtual call centre, with the flexibility of using a wide variety of standard telephone handsets; internal, external, fixed or mobile, on any network at any worldwide location. The size of the contact centre can be scaled around the number of concurrently available agents.

Key Benefits

• Dynamically supports small professional contact teams without investment in CAPEX call centre solutions.
• Location, network and device independent contact teams.
• Enhanced customer service with the appearance and functionality expected from a professional call centre.
• Provides call statistics, management reporting and Supervisor functionality to manage and coach your contact centre staff.