ellesys IVR solutions work standalone or intergrated into your back end systems.

Key Business Benefits 

• Provides additional capacity to maximise business opportunities such as support for seasonal demand or marketing campaigns.
• Reportingmeasures the success of your marketing campaigns.
• Costs are reducedautomating basic caller information or requests.

Auto Attendant

Auto attendant is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.

ellesys Auto Attendant is an easy-to-use web-based tool enabling you to create, modify and maintain your own basic auto attendant applications such as keypad options to distribute calls by location or department for example.

IVR

IVR is a technology that automates interactions with telephone callers to reduce the cost of common sales, service, collections, inquiry and support calls to and from your company. IVR solutions enable callers to retrieve information for example bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.

ellesys IVR rapidly deploys call flows that fit the call handling requirements of your organisation whether it is keypad, voice recognition or call queuing. We can set up team numbers and corporate voicemail for messaging.