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Auto Attendant click for more
Auto attendant is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The ellesys Auto Attendant has the following features:
- 0844 number including rebate for inbound calls
- Menu service including introduction and keypad options
- Simple web interface
- Voicemail and voice2email
- Fax2email
- Call recording
- Call Queue
- Inbound call reports
- Disaster recovery
There is a one off set up charge of £99 ex VAT. Thereafter the service is yours to use free of charge.
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IVR click for more
IVR is a technology that automates interactions with telephone callers to reduce the cost of common sales, service, collections, inquiry and support calls to and from your company. IVR solutions enable callers to retrieve information for example bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. The ellesys IVR has the following features:
- Use existing telephone numbers or choice of new 01/02/03/08 numbers
- Menu service including introduction, keypad options and voice recognition
- Hosted service maintained by ellesys
- Voicemail and voice2email
- Fax2email
- Call recording
- Call Queue
- Music on hold
- Integration to applications and data including CRM, Contact Centre and Payments
- Inbound call reports
- Disaster recovery
ellesys IVR rapidly deploys call flows that fit the call handling requirements of your organisation. Set up and monthly hosting charges apply. Quotes available on request.
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