By enabling the creation of on the fly dynamic teams you can react quickly to business demands and address immediate business opportunities.

Key Business Benefits

• Create dynamic team working to capitalise on business opportunities.
• Add additional capacity to meet seasonal and/or campaign demands cost effectively.
• Enhance customer services by routing the call to the right person first time

What is the Cost to the Business?

All Virtual Teamworking services are available as hosted services on a per application per user per month basis.

Virtual Assistant

The Virtual Assistant service enables users with the Single Numbers to set set alternative Single Number users to answer calls if they are unavailable. Voicemail is the last option. 

Virtual Contact Centre

ellesys Virtual Contact Centre is a hosted solution to handle in-bound customer enquiries like a well-run call centre but without the need to have staff at a single location and without investment in centralised call centre equipment. 

Features include the ability to hold calls in a queue when no-one is immediately available to take them, comfort announcements, including position-in-queue, are played to callers waiting and music-on-hold can also be provided. It provides management information and statistical data available for display on wallboards or PC. Also historical reports with summary and detail on agents and team performance and includes support for a 'call me' contact request option on a company website.